Answers to app11's most asked
questions

A wagering requirement is the total amount you need to bet before you can withdraw any winnings from a bonus. At app11, this condition applies only to the bonus amount — not to your own deposited funds. For example: if you deposit ৳1,000 you receive a 120% bonus of ৳1,200. You would need to place ৳1,200 × 15 = ৳18,000 in bets before withdrawing the bonus winnings.

Certain games contribute partially or not at all toward the wagering requirement. Slot games generally count at the full 100%, while live casino table games or specific card games may contribute at a different rate. Log in to your account and check the bonus details to see the contribution rate for each game. For the best value, use your bonus on slot games.

Yes, you can cancel an active bonus if you wish. Keep in mind that cancelling a bonus will automatically remove both the bonus and any winnings earned through it. Only your own deposited balance will remain. To cancel a bonus, contact the support team via live chat.

No. The app11 welcome bonus — up to 120%, maximum ৳8,000 — is available only once, on the first deposit of each new account. Attempting to claim it again by opening a new account violates the platform's rules and risks account suspension.

Yes, all bonuses have a specific expiry period. If the wagering requirement is not completed within that time, the bonus balance will be automatically removed. Try to complete your bonus or meet the conditions before it expires. Check the bonus section of your account for the exact expiry date, or ask via live chat.

app11 may request identity verification when you make your first withdrawal or when there are large transactions on your account. Verification may also be requested at any time for security reasons. Completing verification promptly keeps the withdrawal process running smoothly, so it is a good idea to have the required documents ready in advance.

Yes, this is very important. The name registered on your app11 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be declined. Enter the correct name at the time of registration — if you need to change it later, contact support.

The KYC (Know Your Customer) process is conducted in full accordance with international standards. It is done primarily to protect your account from unauthorized access and fraud, and to ensure the security of the platform. All your personal information is protected through SSL encryption and is not shared with third parties.

Any one of the following government-issued ID documents is generally accepted: National ID Card (NID), Passport, or Birth Registration Certificate. The document must be clear and readable — blurry or damaged images will not be accepted. In some cases, a utility bill or bank statement may also be requested as proof of address.

If verification is rejected, you will usually receive an email or notification stating the reason. The most common reasons are: blurry image, name mismatch, or expired document. Once you understand the issue, upload a new clear image. If you run into any trouble, write via live chat or at [email protected] — the support team will guide you through it step by step.

Log in to app11 and go to the Cashier or Deposit section. Select Nagad as the payment method. Send the required amount from your Nagad app to the displayed Nagad number, then enter the transaction reference or transaction ID in the deposit form. Once completed correctly, your balance will be updated within a few minutes.

Deposits made via bKash are usually reflected in your account within a few minutes. Occasionally there may be a slight delay due to banking or network issues. If more than 15 minutes have passed, contact live chat with your transaction ID and the support team will resolve it quickly.

The minimum deposit amount for all payment methods at app11 is ৳500. Sending less than this may result in the transaction not being processed. Remember that to receive the welcome bonus, your first deposit must be ৳500 or more.

The following methods are currently supported at app11: bKash, Nagad, Rocket, Upay and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). No payment options are available beyond these five methods. Check the Cashier page for the most up-to-date list of available methods.

app11 does not charge any processing fee on deposits. However, your mobile banking provider (bKash, Nagad, etc.) or bank may deduct a small charge according to their own policies. It is best to confirm this with your payment provider.

Yes, app11 runs fully in a mobile browser. Without downloading a separate app, open app11.bar in Chrome, Firefox, or Safari, log in, and enjoy all games, deposits, withdrawals, and support features. The site is optimized for mobile screens.

app11 runs smoothly on both Android (version 8 or above) and iOS (iPhone). A mid-range or higher-end processor and at least 2 GB of RAM will ensure live casino games and other games load well. A stable mobile data or Wi-Fi connection will give you the best experience.

Yes, it is easy. On Android, open the site in Chrome, tap the menu button, and select "Add to Home screen". On iPhone, tap the share icon in Safari and select "Add to Home Screen". After that, you can open app11 with a single tap from your home screen.

The most effective fix is to clear your browser cache. In Chrome: Settings → Privacy and Security → Clear browsing data → Cached images and files. Then refresh the page. If the issue persists, check your internet connection and update your browser. If the problem continues after all of this, let the support team know via live chat.

Live casino games require a high-quality video stream, so a fast connection is needed. First, close other apps to free up bandwidth. Use Wi-Fi instead of mobile data. Some live games have an option to lower the video quality — use that if available. If buffering continues after these steps, contact your internet service provider.