app11 Terms & Conditions

app11 (hereinafter referred to as the "Platform", "we", or "organization") is an online entertainment and gaming service provider. These Terms & Conditions ("Terms") apply to the use of the app11 website and all related services. By using our services, you are considered to have fully accepted these Terms.

These Terms form a legal agreement between you and app11. If you disagree with any part of these Terms, please refrain from using our services.

app11 reserves the right to modify these Terms at any time. Continued use of our services after any changes will be deemed acceptance of the revised Terms.

2.1 Eligibility Requirements

To open an account on app11, the following conditions must be met:

• You must be at least 21 years of age.
• You must provide truthful and accurate information.
• Each person may create only one account — creating multiple accounts is prohibited.
• You are solely responsible for keeping your account information secure and confidential at all times.

2.2 Accuracy of Information

The name, contact details, and identification details provided during account registration must be completely truthful and accurate. If false information is provided, app11 reserves the right to suspend or terminate the account at any time, and the associated balance may be forfeited.

2.3 Account Security

You must notify app11 immediately of any unauthorized access to your account. The user bears full responsibility for any loss resulting from sharing login credentials with third parties.

3.1 Deposit Rules

The following methods can be used to deposit funds into app11: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank).

3.2 Withdrawal Conditions

app11 reserves the right to complete identity verification (KYC) before processing a withdrawal request. Withdrawals may be delayed until verification is complete. Withdrawal requests can only be made using the same method through which funds were deposited.

3.3 Fraud Prevention

If app11 finds evidence of suspicious or fraudulent transactions on any account, it reserves the right to immediately suspend that account and cancel any withdrawals. In such cases, the relevant information may be reported to the appropriate authorities.

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 will earn a ৳1,200 bonus, making the total balance ৳2,200. Alternatively, depositing ৳14,000 or more will earn the maximum bonus of ৳8,000, making the total balance ৳22,000.

4.2 Wagering Requirements

Before withdrawing bonus winnings, the bonus amount must be wagered 15 times. Wagering is calculated on the bonus amount only — not on the deposit amount. Example: for a ৳1,200 bonus, a 15x wagering requirement means a total of ৳18,000 must be wagered before the bonus can be withdrawn.

4.3 General Bonus Terms

• Each individual, household, or device is entitled to the welcome bonus only once.
• Bonuses are only usable on games designated by app11.
• app11 reserves the right to modify or withdraw bonus offers at any time.
• If bonus misuse is found, the bonus may be cancelled and the account may be closed.
• Claiming the same bonus from two or more accounts will result in both accounts being cancelled.

5.1 VIP Tiers

The app11 VIP program has three tiers, each offering weekly cashback:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.7% cashback per week.
• Gold: Up to 1.0% cashback per week.

5.2 Tier Changes

VIP tiers change based on consistent activity and regular participation on the platform. app11 reserves full rights to determine the method and timeline for tier changes.

5.3 Reward Usage Terms

VIP cashback and other rewards may require fulfilment of specified wagering requirements before withdrawal. app11 reserves the right to modify the VIP program terms at any time.

6.1 General Betting Rules

All bets placed on app11 are considered final. If a bet result is incorrect due to a technical error, app11 reserves the right to void that bet. app11 is not responsible for any loss caused by internet disconnection.

6.2 Sports Betting

The sports betting section offers markets for cricket, football, kabaddi, and other sports. Markets and odds may change at any time. If an event is postponed or cancelled, the associated bets will be settled according to the applicable rules.

6.3 Casino & Slot Games

Casino game results are determined by a Random Number Generator (RNG) and are completely fair. If a technical issue occurs mid-game, app11 reserves the right to void that round.

6.4 Prohibited Activities

• Manipulating bets or exploiting system loopholes to gain an unfair advantage.
• Using multiple accounts to claim bonuses or rewards.
• Using automated software or bots to play games.
• Colluding with other users to control outcomes.

7.1 Personal Data Collection

app11 collects users' names, contact details, identification details, and financial transaction information. This data is used for service delivery, identity verification, and fraud prevention.

7.2 Data Security

app11 uses SSL encryption technology to keep all user data secure. Personal data is not sold or rented to third parties. However, information may be provided to the relevant authorities when legally required.

7.3 Cookies & Tracking

app11 uses cookies to improve service quality. By using our services, you consent to the use of cookies. For more details, please see our Privacy Policy.

8.1 Our Commitment

app11 takes responsible gaming very seriously. We believe gaming is a form of entertainment — we are committed to ensuring it does not become a source of harm.

8.2 Self-Restriction Features

Users can set their own daily, weekly, or monthly deposit limits. A self-exclusion feature is also available to temporarily pause an account if needed.

8.3 Support

If you experience a gaming problem, our support team is available 7 days a week, 24 hours a day. For more information, please visit our Responsible Gaming page.

• Never consider gaming as a source of income.
• Never play with savings or money set aside for essential expenses.
• Avoid the urge to place more bets to recover losses.

9.1 Closure by User

Any user may request to close their account at any time. Any eligible balance must be withdrawn before the account is closed.

9.2 Termination by app11

app11 may terminate an account without notice in the following circumstances:

• Violation of these Terms.
• Providing false or misleading information.
• Fraud, deception, or unfair conduct.
• Operating multiple accounts.
• Operating an account on behalf of a minor.

9.3 Account Suspension

app11 reserves the right to temporarily suspend an account while investigating suspicious activity. Withdrawals cannot be made from a suspended account during an ongoing investigation.

10.1 Service Limitations

app11 always strives to provide uninterrupted service. However, service disruptions may occur due to server maintenance, technical issues, or unforeseen circumstances. app11's liability in such events is limited.

10.2 Third-Party Services

app11 uses third-party payment gateways and game software. Any issues arising from those services are the responsibility of the respective third party.

10.3 Limitation of Damages

app11 is not liable for any indirect, incidental, or consequential damages. In the event of any dispute, app11's maximum liability is limited to the amount of the transaction in question.

11.1 Complaints Process

If you have a dispute or complaint, please contact our customer support team first. Complaints can be submitted by email at [email protected] or through 24/7 live chat.

11.2 Resolution Process

app11 aims to resolve all complaints as quickly and fairly as possible. After a complaint is received, our team will investigate and inform you of the outcome.

11.3 Final Decision

In the event of a dispute, app11's decision shall be considered final. Applicable law will govern the resolution of all disputes.

12.1 Notice of Changes

app11 reserves the right to modify these Terms & Conditions at any time. Users will be notified of significant changes through their accounts. Continued use of our services after any changes will be deemed acceptance of the new Terms.

12.2 Language

These Terms are written in Bengali. In the event of any ambiguity, the Bengali version shall be considered final.

12.3 Contact

If you have any questions or comments about these terms, please contact our customer support team:

• Live Chat: 24/7 support in Bengali and English
• Email: [email protected]

For more information, visit our FAQ page and Responsible Gaming page.