app11's Privacy Policy

Introduction & Scope

app11 ("we", "our", or "platform") operates a trusted online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, with whom we share it, and how we keep it protected.

By using app11's website, mobile platform, or any related services, you are considered to have consented to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform.

Information We Collect

app11 collects user information in several ways. The information listed below is necessary for the provision of services.

2.1 Information You Provide Directly

When you register with app11 or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Bank account details, bKash, Nagad, Rocket, or Upay number
• Address and location details

2.2 Automatically Collected Information

The following information is collected automatically while you use the platform:

• IP address and device identifier
• Browser type, operating system, and technical details
• Platform access and usage log data
• Information collected through cookies and similar tracking technologies
• Gaming and transaction history

2.3 Information Received from Third Parties

In some cases, we may collect relevant information from identity verification service providers or payment processing partners. This information is used solely to ensure security and prevent fraudulent activity.

Purpose of Data Use

app11 uses the collected information for the following purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Keeping gaming services active and running smoothly
• Processing deposits and withdrawals
• Managing bonuses and promotional offers

3.2 Security and Compliance

• Detecting and preventing fraud, deception, and illegal activity
• Ensuring age verification (21 years or older)
• Complying with responsible gaming guidelines
• Meeting applicable legal obligations

3.3 Customer Service and Communication

• Responding to support requests
• Sending transaction and account-related notifications
• Informing you of changes to services

3.4 Platform Development

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new services and features

Data Sharing and Disclosure

app11 never sells your personal information to third parties. However, information may be shared in specific circumstances:

4.1 Service Partners

Necessary information is shared with trusted providers for payment processing (institutions related to bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed on the basis of legal obligations, court orders, or lawful requests from government authorities. In such cases, only the minimum necessary information will be shared.

4.3 Business Transfers

In the event of a business restructuring, merger, or asset transfer involving app11, user information may be transferred to the relevant new entity. Users will be notified in advance in such cases.

Cookies & Tracking Technologies

app11 uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login status, ensuring security, and running the platform's core functions.
• Functional Cookies: Help remember your preferences and settings (language, display options).
• Analytics Cookies: Used to analyze platform usage and improve service quality.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may prevent you from enjoying the full functionality of the platform.

Data Security Measures

app11 follows industry-standard technical and organizational measures to keep your personal information secure.

6.1 Technical Security

• All data transmissions are secured using SSL (Secure Socket Layer) encryption
• Sensitive information is stored using strong encryption algorithms
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication is in place
• Automated monitoring systems are active to detect suspicious activity

6.2 Organizational Measures

• Access to personal information is restricted to authorized personnel only
• All staff and partners are bound by confidentiality obligations
• Regular data protection training is provided
• A rapid response plan is in place in the event of a data breach

Data Retention Period

app11 retains user information only for as long as necessary. The following factors are considered when determining the retention period:

• Account Information: For as long as the account is active and for the period required to meet legal obligations after it is closed.
• Transaction History: Financial records are retained for the appropriate period in accordance with legal and regulatory requirements.
• Communication Records: For the period necessary for customer service and dispute resolution purposes.
• Marketing Data: Until you withdraw your consent or until your account becomes inactive.

Once the designated retention period has ended, data is securely deleted or anonymized.

Your Rights and Options

As a user of the app11 platform, you have the following rights over your own information:

8.1 Access and Review

You can view and review your personal information in your account at any time. Contact the support team for additional information.

8.2 Right to Correction

If there are any errors or omissions in your information, you may request a correction. We will update it promptly after appropriate verification.

8.3 Request for Deletion

In certain circumstances, you may request the deletion of your personal information. However, some information may be required to be retained for a specific period due to legal obligations or ongoing financial transactions.

8.4 Objection to Processing

In certain cases, particularly for direct marketing purposes, you may object to the processing of your information. We will consider your request and take the necessary action.

8.5 Withdrawal of Consent

You have the right to withdraw your consent at any time for information processing that is based on your consent. Withdrawing consent does not affect the lawfulness of prior processing.

Protection of Minors

app11 is intended only for individuals aged 21 and above. We do not intentionally collect or process information from minors. Age verification at the time of registration is a mandatory process.

If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. If you are aware that a minor is using our platform, please contact us at [email protected].

Policy Changes and Updates

app11 may update this Privacy Policy from time to time. Changes may be made to the Policy based on service improvements, legal changes, or business needs.

For significant changes, we will display a notice on the platform and/or send a message to your registered email address. Continued use of the platform after any changes will be considered as consent to the new Policy.

A "Last Updated" date will be noted at the top of this page so you can review the most recent version.

International Data Transfers

For the operation of app11's technical infrastructure, information may sometimes be processed on servers located outside Bangladesh. In such cases, the following assurances are provided:

• Adequate safeguards are ensured for data transfers
• All third-party service providers comply with privacy standards consistent with this Policy
• Best practices for international data protection are followed
• Data transfers are limited to the minimum necessary for service delivery